FAQ
Frequently asked questions.
Choose whether your question is about rides for your business or about your own ride.
FAQ for businesses.
Can't find what you're looking for? Email us at info@comobi.be.
How late can I book a ride?
Up to 12 hours before departure. The earlier you book, the more likely we are to combine your ride.
How does invoicing work?
You get clear invoices, per ride or per month, depending on how much your company travels. Every ride also shows its CO₂.
Can I change a ride?
Yes, up to 24 hours before the ride. A different pickup time is free. You can also change the address, and we recalculate the price based on the distance.
Who can I book rides for?
For your employees, visitors, clients, and trainees. From the airport, the station, or any other address.
Which stations do you serve?
For businesses we ride to and from Ghent-Sint-Pieters, Antwerp-Central, Brussels-South, Brussels-North, Liège-Guillemins, Lille-Europe and Lille-Flandres. Travellers who book themselves can, for now, only travel to or from an airport.
Can I choose between private and shared per passenger?
Yes. For each passenger and each ride, you choose: private or shared.
Where do you operate?
We operate in Belgium, the Netherlands, Luxembourg, France, and Germany. By 2028, we want to operate across Europe.
Who do you work with?
We work with 124+ selected local partners we know personally. Customers rate every ride, so we keep quality high.
What if something still goes wrong?
We follow every ride and sort it out. If we can't combine your ride, it simply goes ahead at the price we agreed.
What does the CO₂ report look like?
Every ride gets its own CO₂ figure. You can see, per ride, per department, and per month, what your rides emit and what sharing saves. Ready for your sustainability report.
How do I get access to the platform?
Start as a business yourself via Start as a business. More than 50 rides per month? Book a demo, and we'll set up your business on the platform together.
How far in advance do I need to book?
You can book up to 12 hours before departure.
What is the difference between private and shared?
With Private, you ride alone, with whoever travels with you. With Shared, you ride with others heading the same way, with a detour of at most 15 minutes. That's why you pay less.
What if a shared ride doesn't work out?
Then your ride goes ahead, at the price you saw when you booked.
What is included in the price?
Hand luggage is always included. You add suitcases and extras like a bike case, pushchair, skis or a golf bag when you book.
When do I hear who is picking me up?
2 weeks before your ride, you get a reminder with an estimated pickup time. 24 hours before your ride, you get your exact pickup time, the name of the person picking you up, and a number to call.
Can I call whoever is picking me up?
Yes. 24 hours before your ride, you get the number for the person picking you up. So you can call them directly on the day itself.
How early will I be at the airport?
We make sure you arrive at the airport at least 2 hours before your flight.
My flight is delayed. What now?
We follow your flight and adjust your ride, at no extra cost. Is your flight diverted to another airport? You still pay nothing extra.
Where can I find the person picking me up on arrival?
We wait for you with a name sign. At Brussels Airport, you'll find us at the Java Meeting Point, on your right as you enter the arrivals hall.
My travel agency booked my ride. What now?
You get the same messages as every traveller. Read how it works.
Which airports do you go to?
To airports in Belgium, the Netherlands, Luxembourg, France and Germany, including Brussels Airport, Charleroi, Antwerp, Ostend, Liège, Schiphol, Eindhoven, Rotterdam, Maastricht, Groningen, Paris-Charles de Gaulle, Paris-Orly, Lille, Düsseldorf and Cologne-Bonn. Choose your airport.
How do I pay for my ride?
You can pay by credit card, Bancontact, or Payconiq when you book. Companies get an invoice per ride or per month.
Can I bring a child seat or extra luggage?
Yes. Please tell us what you need when you book: a child seat, a bike, a golf bag, skis or a pushchair.
Who are your partners?
We have 124+ local partners we know personally. We select and check every partner, and rate every ride. We drop anyone who no longer meets the standard.
How is this different from a regular taxi or a taxi app?
You see your price upfront, can share with others heading the same way, and have one point of contact who follows up on your ride. Comobi only works with partners we know.
Can I cancel?
Yes, free of charge up to 24 hours before your ride. After that, you'll be charged the full ride.
Can I change my ride?
Yes, up to 24 hours before your ride. A different pickup time is free. You can also change the address, and we'll recalculate the price based on the distance.
Ready to go?
Where do you need to go?
Book a ride right away. Or start as a business and manage your team's rides in one place.